Last updated: October 12, 2025
Welcome to GenPicks!
By accessing or purchasing from our website (www.genpicks.com) or through our official WhatsApp number (0326-0812787), you agree to the following Terms and Conditions. Please read them carefully before placing an order.
🛍️ 1. General Overview
GenPicks is an online e-commerce store operating in Pakistan. We specialize in providing high-quality and practical household and lifestyle products.
All products listed on our website are sourced through verified suppliers and are shipped directly to customers across Pakistan.
By using our services, you agree that:
- You are at least 18 years of age.
- You will provide accurate personal and delivery information.
- You accept these Terms and Conditions, along with our Privacy Policy and Shipping & Refunds Policy.
🧾 2. Orders & Confirmation
- Orders can be placed through our website or via WhatsApp.
- Once your order is placed, you will receive a confirmation message through WhatsApp or SMS.
- We reserve the right to cancel or refuse any order if incorrect or incomplete information is provided.
- All orders are subject to availability and supplier confirmation.
🚚 3. Shipping & Delivery
- We offer nationwide delivery across Pakistan through trusted courier partners.
- Estimated delivery time: 3–5 business days.
- Delivery time may vary depending on product type and location.
- In case of any delay, our support team will notify you promptly.
- GenPicks will not be held responsible for delays caused by courier companies, weather conditions, or incorrect addresses.
💰 4. Payments
- We currently accept Cash on Delivery (COD) for all orders.
- Payment must be made in full upon delivery.
- Refusal to accept delivery without valid reason may result in a temporary suspension from future orders.
🔄 5. Returns & Refunds
- Returns are accepted within 7 days of delivery.
- Return requests will be approved only if:
- The product received is defective, damaged, incomplete, or incorrect.
- The item is in its original packaging and unused condition.
- To initiate a return, contact us via WhatsApp (0326-0812787) or email (info@genpicks.com) within 7 days of delivery.
- Refunds (if applicable) will be processed after inspection and confirmation from our supplier.
For more details, please visit our Shipping & Refunds Policy.
🧰 6. Product Information
- All product images are for illustrative purposes only. Actual products may vary slightly in color, size, or design.
- Product descriptions are based on information provided by our suppliers.
- GenPicks is not responsible for any typographical or pricing errors.
⚙️ 7. Warranty & Supplier Relationship
GenPicks works in partnership with Markaz Suppliers and other trusted vendors.
In case of product issues related to manufacturing or supplier quality, we will coordinate with our partner to resolve your concern fairly and promptly.
💬 8. Customer Support
For all inquiries, order updates, or return requests, please contact us:
📞 0326-0812787
📧 info@genpicks.com
⏰ Support Hours: Monday–Saturday, 10 AM – 8 PM
🔐 9. Privacy Protection
All personal and order-related information is handled securely and in accordance with our Privacy Policy.
We never sell or share your data with unauthorized parties.
⚖️ 10. Limitation of Liability
GenPicks will not be liable for:
- Any indirect, incidental, or consequential damages arising from product misuse or third-party service failures.
- Losses due to courier delays or supplier stock unavailability.
Our total liability for any claim shall not exceed the amount paid for the product purchased.
🏛️ 11. Governing Law
These Terms and Conditions are governed by the laws of Pakistan.
Any disputes shall be resolved through mutual communication or, if necessary, under the jurisdiction of Pakistani courts.
✅ 12. Acceptance of Terms
By placing an order with GenPicks, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.