Last updated: October 12, 2025
At GenPicks, your privacy and trust are extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, communicate via WhatsApp, or make a purchase.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
🧾 Information We Collect
When you interact with GenPicks (through our website, WhatsApp, or social media), we may collect the following types of information:
- Personal Information: Name, contact number, email address, and delivery address.
- Order Details: Product preferences, order history, and transaction details.
- Device & Usage Information: IP address, browser type, and pages visited on our website.
- Communication Data: Messages sent via WhatsApp, email, or other platforms for support or order updates.
We collect only the information necessary to process your orders and provide better service.
🎯 How We Use Your Information
We use your personal information for the following purposes:
- To process and deliver orders placed on our website or via WhatsApp.
- To send order confirmations, shipping updates, and support messages.
- To respond to your inquiries and provide customer support.
- To improve our website, products, and customer experience.
- To send occasional promotions or product updates (only with your consent).
🛡️ Information Protection
We take your privacy seriously and protect your data through:
- Secure data storage and encryption where applicable.
- Limited access to personal information by authorized personnel only.
- Partnering with trusted third-party logistics and suppliers who comply with data protection standards.
We do not sell, trade, or share your personal information with anyone, except as required to fulfill your order (e.g., courier services, payment processing).
🤝 Third-Party Services
We may use third-party partners such as Markaz Suppliers and courier companies to fulfill orders and deliveries. These partners may access limited customer data (name, phone number, address) only to complete the delivery process.
We are not responsible for privacy practices of third-party websites or services linked on our site.
📲 WhatsApp Communication
When you contact us via WhatsApp:
- We may store your chat history for order tracking and support purposes.
- We will not share your WhatsApp number or chat details with any unauthorized party.
- You can request us to delete your chat records anytime.
🍪 Cookies & Website Tracking
Our website may use cookies to enhance user experience. Cookies help us:
- Understand how visitors use our site.
- Save your preferences for future visits.
You can disable cookies in your browser at any time.
🧍♂️ Your Rights
You have the right to:
- Request a copy of the personal data we hold about you.
- Ask for correction or deletion of your information.
- Withdraw consent for receiving promotional messages at any time.
To make a data request, please contact us via WhatsApp or email.
📞 Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:
📞 WhatsApp / Phone: 0326-0812787
📧 Email: info@genpicks.com
🌐 Website: www.genpicks.com