Customer Help
Our team at GenPicks is always here to assist you.
Common purchase queries answered
Orders and Shipping
All GenPicks orders are processed within 1–2 business days and typically delivered within 3–7 business days depending on your location.
If your order hasn’t been shipped yet, please contact us immediately at info@genpicks.com or call 0326 0812787 with your order number and new address.
Once your order has been shipped, you’ll receive a tracking link via email or SMS so you can follow your delivery in real time.
No — GenPicks does not store or share any payment information. All transactions are processed securely through trusted payment gateways like PayPal, Visa, and MasterCard.
All displayed prices are inclusive of taxes, so there are no hidden fees at checkout.
Yes! GenPicks offers nationwide delivery across Pakistan, and international shipping on select products. Shipping options will be shown at checkout.
Most of the time, yes. However, if you ordered multiple items, they may arrive separately depending on warehouse location and stock availability.
If you need to swap an item
Returns and Exchanges
We offer a 7-days return policy on all eligible products. Items must be unused, undamaged, and in their original packaging.
To start a return, email us at info@genpicks.com with your order details.
We’re sorry for the inconvenience! Please contact us within 48 hours of receiving your order, and we’ll send you the correct item as quickly as possible.
If your product was damaged during shipping, please share clear photos of the damaged item and packaging at info@genpicks.com within 48 hours, and we’ll assist right away.
Once your return request is approved, our support team will share the nearest return address and detailed instructions via email.
You can reach us anytime at info@genpicks.com or by phone at 0326 0812787.
Our team usually responds within 24–48 hours.
Contact us immediately with the correct address. If your order hasn’t been shipped yet, we’ll update it for you before dispatch.
Yes — as long as the order hasn’t been shipped. Please reach out to us quickly at info@genpicks.com with your order number.